How BRS Benefits Builders

Completing a construction project demands a builder’s immediate attention. Often, builders do not have the time or resources to develop an infrastructure that will satisfy the many long-term exposures placed upon them.

BRS understands that customer care is critical to a builder’s long-term viability and reputation. In response, BRS has developed a comprehensive customer care and claims response infrastructure to respond to the many challenges a builder may face throughout the statute of repose – challenges that are not covered by traditional general liability (GL) insurance policies.

Builders no longer have to maintain the costly infrastructure needed for an effective customer care protocol—BRS will do all of the heavy lifting. And, through our insurance program—Citadel Insurance, Risk Retention Group—builders can use pre-tax dollars to pay for these post-tax services.

BRS provides the following:

• Tax-deductible insurance policy through Citadel Insurance Program (builders are advised to seek their own independent tax counsel)
• Coverage for long-term risk and comprehensive customer care infrastructure to handle:
  • Customer Complaints 24/7
  • Management of Right-to-Repair Claims
  • Management of Claims Within a Self-Insured Retention
  • Litigation Management
  • Document Retention
  • ...And much more

With BRS, builders no longer need to maintain an infrastructure to protect themselves against claims. And, if they prefer, they can utilize BRS on an à la carte basis rather than purchase an insurance policy through the Citadel Insurance Program.